Overview

The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM). ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. The original version of ITIL was developed at the same time as, and in alignment with BS 15000, the former UK standard for IT Service Management. BS15000 was fast-tracked in 2005 to become ISO/IEC 20000, the first international standard in ITSM. OGC is committed to the maintenance of alignment between future versions of ITIL and ISO/IEC 20000.

Benefits

ITIL delivers tried and tested processes that ensure predictable, repeatable and reliable outcomes in IT, ensuring the delivery of value to the business. Benefits include:

Improved use of IT investments
Integration of business and IT value
Portfolio driven service assets
Clear demonstration of ROI
Agile adaptation and flexible service models
Performance and measures that are business value based
IT Service Assets linked to business services.